ncr
26-05-05, 01:26 AM
A good commentary from the Bangkok Post (Wednesday 25 May 2005) on BMTA and the concessionaries.... As I expect the direct link (http://www.bangkokpost.com/News/25May2005_news35.php) to be broken soon, let me paste it in its entirety:
COMMENTARY
Say a prayer before getting on the bus
Saritdet Marukatat
Who's next? For all users of the public bus system in Bangkok and the suburbs, from office workers to students, this is the undesirable question they ask themselves every morning before leaving home.
Every time they get on the bus and pay the fare, they expect good, reliable and safe service from the operator in return. But in reality, what many get is not up to expectations, if not downright hair-raising. Hence it is not surprising that bus commuters always cry foul at the Bangkok Mass Transit Authority, the state enterprise under the Transport Ministry which runs the service and at the same time grants private firms concessions on some routes.
Given that accidents involving buses happen regularly, it is certain that customers' complaints never reach BMTA officials, or that the agency simply turns a blind eye to what occurs.
If BMTA officials cared about passengers, new tragedies would not happen. The latest victim was Issriyaporn Hongapichotesakul, a third-year student at Bangkok University, who fell and was run over while getting on Bus No 528 at the stop in front of Major Cineplex Ratchayothin on May 14. The driver said he was closing the doors and did not realise a passenger was there. The tragedy prompted BMTA chief Poksak Sethabutr to order 63 private operators working with the agency to draw up a plan on how to improve the service. And they must send it to him ''as soon as possible''. The order came with the threat that concessions would be rescinded from any private firm whose improvement plans fail to satisfy the BMTA.
Nobody is excited about this. Indeed, the call sounds familiar to bus riders who see nothing new in it. A warning always comes after an accident. For a while after that, everything goes back to square one, as if nothing had happened _ until there is another accident. This vicious cycle keeps repeating itself.
The public heard the same thing after a similar accident on Sept 14 last year. That was when Piyathida Chotimanas, a fourth-year student at Assumption University, fell off Bus No 207 while boarding, on Ramkhamhaeng road. She was treated under intensive care for a week before succumbing to severe brain injuries.
In 2002, Bus No 1141 killed seven people at Bang Na intersection. The accident occurred because the driver was racing with another bus to pick up passengers. He lost control and the bus veered across to the other side of the road.
And certainly, the latest accident on May 14 will not be the last one.
What the BMTA worries about is not the safety and satisfaction of its customers. Officials are preoccupied with the plan to receive an ISO 9001:2000 qualification on all 108 bus routes the BMTA operates. It is encouraging to say that the service provided by BMTA buses is getting better as a result of that. And this is good for passengers.
But there are another 63 routes operated by private firms. And therein lies the problem. The BMTA, as a regulator, has failed to monitor and use its muscle to make sure private buses offer the same standard of service as the BMTA to the paying public. What passengers get from most private buses is: a vehicle in an abysmal state, reckless driving by the person behind the wheel, and sometimes ruthless behaviour by the conductor. The problem gets even worse when it comes to the minibuses painted green, because of the way they run and treat customers.
Blaming the BMTA alone is not fair. The ministry, including Transport Minister Suriya Jungrungreangkit, must take most of the responsibility. The ministry seems to misplace its priority by trying to find ways to end the loss-making operation, including a warning to slash subsidies. What it should do before anything else is to make the BMTA work efficiently and safely for the public.
It should make sure that all buses carrying the BMTA logo _ including the private ones _ give passengers better treatment and improve safety standards. Passengers are fed up hearing about the BMTA's threats to bus operators. What they wonder is how many more passengers will be killed before the agency and ministry get serious about improvements.
Saritdet Marukatat is Deputy News Editor, Bangkok Post
COMMENTARY
Say a prayer before getting on the bus
Saritdet Marukatat
Who's next? For all users of the public bus system in Bangkok and the suburbs, from office workers to students, this is the undesirable question they ask themselves every morning before leaving home.
Every time they get on the bus and pay the fare, they expect good, reliable and safe service from the operator in return. But in reality, what many get is not up to expectations, if not downright hair-raising. Hence it is not surprising that bus commuters always cry foul at the Bangkok Mass Transit Authority, the state enterprise under the Transport Ministry which runs the service and at the same time grants private firms concessions on some routes.
Given that accidents involving buses happen regularly, it is certain that customers' complaints never reach BMTA officials, or that the agency simply turns a blind eye to what occurs.
If BMTA officials cared about passengers, new tragedies would not happen. The latest victim was Issriyaporn Hongapichotesakul, a third-year student at Bangkok University, who fell and was run over while getting on Bus No 528 at the stop in front of Major Cineplex Ratchayothin on May 14. The driver said he was closing the doors and did not realise a passenger was there. The tragedy prompted BMTA chief Poksak Sethabutr to order 63 private operators working with the agency to draw up a plan on how to improve the service. And they must send it to him ''as soon as possible''. The order came with the threat that concessions would be rescinded from any private firm whose improvement plans fail to satisfy the BMTA.
Nobody is excited about this. Indeed, the call sounds familiar to bus riders who see nothing new in it. A warning always comes after an accident. For a while after that, everything goes back to square one, as if nothing had happened _ until there is another accident. This vicious cycle keeps repeating itself.
The public heard the same thing after a similar accident on Sept 14 last year. That was when Piyathida Chotimanas, a fourth-year student at Assumption University, fell off Bus No 207 while boarding, on Ramkhamhaeng road. She was treated under intensive care for a week before succumbing to severe brain injuries.
In 2002, Bus No 1141 killed seven people at Bang Na intersection. The accident occurred because the driver was racing with another bus to pick up passengers. He lost control and the bus veered across to the other side of the road.
And certainly, the latest accident on May 14 will not be the last one.
What the BMTA worries about is not the safety and satisfaction of its customers. Officials are preoccupied with the plan to receive an ISO 9001:2000 qualification on all 108 bus routes the BMTA operates. It is encouraging to say that the service provided by BMTA buses is getting better as a result of that. And this is good for passengers.
But there are another 63 routes operated by private firms. And therein lies the problem. The BMTA, as a regulator, has failed to monitor and use its muscle to make sure private buses offer the same standard of service as the BMTA to the paying public. What passengers get from most private buses is: a vehicle in an abysmal state, reckless driving by the person behind the wheel, and sometimes ruthless behaviour by the conductor. The problem gets even worse when it comes to the minibuses painted green, because of the way they run and treat customers.
Blaming the BMTA alone is not fair. The ministry, including Transport Minister Suriya Jungrungreangkit, must take most of the responsibility. The ministry seems to misplace its priority by trying to find ways to end the loss-making operation, including a warning to slash subsidies. What it should do before anything else is to make the BMTA work efficiently and safely for the public.
It should make sure that all buses carrying the BMTA logo _ including the private ones _ give passengers better treatment and improve safety standards. Passengers are fed up hearing about the BMTA's threats to bus operators. What they wonder is how many more passengers will be killed before the agency and ministry get serious about improvements.
Saritdet Marukatat is Deputy News Editor, Bangkok Post